Should Our Business Opt for Managed IT Support or Manage IT Internally?

Managed IT support encompasses the utilization of an external company to efficiently manage all facets of your business’s IT networks and infrastructure. By addressing issues like downtime, email complications, server malfunctions, and cybersecurity threats, a managed IT support team enables you to concentrate on your core business operations.

The Advantages of Managed IT Support

Opting for managed IT support companies brings professional expertise to keep your systems running seamlessly. These providers oversee everything, from monitoring networks to swiftly resolving problems and mitigating cybersecurity risks. A significant advantage lies in their specialized knowledge; with adept IT specialists at your service, you can avoid the stress of troubleshooting technical issues yourself.

Moreover, managed IT providers excel in minimizing downtime. Research by Datto indicates that UK businesses face an average loss of £1,200 for each hour their systems remain offline. By continuously monitoring systems 24/7, managed IT support teams often identify and resolve potential issues before they escalate into significant disruptions. This proactive approach not only saves you time but also reduces long-term costs.

While there are costs associated with managed IT services, they are often more manageable than perceived. Many IT firms provide scalable solutions, allowing you to adjust the support level as your business expands. This flexibility makes managed IT an appealing choice for companies aiming to prevent unforeseen expenses.

Evaluating DIY IT Management

Considering the option of managing IT internally may seem practical, particularly for small businesses or those with tech-savvy staff. Initially, this might appear to be a cost-effective solution since it eliminates the need for monthly payments to a third-party provider. However, the hidden expenses of DIY IT management can accumulate rapidly.

Handling IT tasks independently demands significant time and effort. Without specialized insights, essential duties like software updates, network troubleshooting, and cybersecurity safeguards can become time-consuming. This diversion may impede your primary focus of running your business effectively. The absence of adequate skills or appropriate tools can expose your organization to heightened cyber risks. In fact, the UK National Cyber Security Centre documented over 1,200 significant cyber incidents in 2023, underscoring the critical nature of strong IT security.

Cost Comparison: Managed IT vs. DIY IT Support

In the UK, the typical cost for managed IT support ranges from £50 to £200 per user monthly. For a small business with ten employees, this translates to an annual expenditure of between £6,000 and £24,000, depending on the services selected.

Conversely, hiring a full-time IT professional incurs a minimum annual cost of approximately £30,000, excluding additional benefits such as pensions and holiday pay. Further, investments in training and equipment are essential, which can be impractical for very small businesses.

Determining the Right Solution for Your Business

If your IT demands are straightforward and you possess the time and expertise needed for in-house management, managing IT yourself might suffice. However, for the majority of UK businesses, leveraging managed IT support provides peace of mind, reduces risk, and enhances long-term savings. Thoroughly evaluate your resources and priorities to select the option that best aligns with your business objectives.