Connected Data, a data-driven technology company, has announced the appointment of Richard Mason as its new customer success manager. With over 30 years of experience in the regulated banking and data industry working for FTSE 100 businesses, Richard is well-equipped to drive positive outcomes for clients and their end customers through the effective use of data and analytics.
Prior to joining Connected Data, Richard held various customer-facing roles at NatWest, one of the top five banks in the UK, where he successfully managed business and consumer relationships, introduced new products and services, and resolved customer issues.
During his 23-year tenure at global data company Experian, Richard excelled in client-facing roles across diverse sectors, consistently delivering high levels of customer satisfaction, retention, and loyalty. His ability to identify key needs and provide innovative solutions earned him two prestigious internal awards at Experian.
In his new role at Connected Data, Richard will focus on nurturing existing client relationships and driving the clear value and ROI enabled by the company’s innovative approach.
Expressing his excitement about joining Connected Data, Richard stated, “I am thrilled to be joining Connected Data during this exciting period of expansion. I look forward to leveraging my experience to enhance relationships with existing and prospective clients, and contributing to the company’s growth.”
Director of Data and Analytics at Connected Data, Anthony Sumner, commented on Richard’s appointment, highlighting the importance of ensuring value and success for the company’s growing customer base. He emphasized Richard’s extensive experience in account and service management, as well as his strong values of integrity and trust, which align with the organization’s priorities.
Sumner added, “We are confident that Richard, with his expertise and dedication, will drive positive outcomes for our customers and end consumers, as we continue to deliver superior customer experiences and build trust at every touchpoint.”
